Reference No
COM-23-55
Job Title
Agent - Reservation and Ticketing.Muscat - Sales
Category
COMMERCIAL
Educational Qualifications
Fresh Secondary School Certificate holder
Higher qualification and / with specialized RO IATA course with 2 years’ work experience will be advantage.
Skills/Knowledge
- Proficiency in English (Spoken & Written) with good Communication skills
Proficiency in R&T System
Experience Required
As mentioned in the Advertisement
Job Location
Oman- Muscat
Job Description
- Should be fully conversant with all Oman Air customer service procedures, Ticketing Reservation system, Reservation policies and company policies and procedures.
- Issue all tickets correctly and legibly abiding to all IATA ticketing rules and regulations.
- Answer all incoming telephone calls courteously and quickly.
- Establish and maintain good working relationship with customers and agents.
- Extend all services to passengers traveling on Oman Air, in accordance to company standards.
- Work under minimum supervision under the defined guide lines.
- Quote fares.
- Ensure appropriate special services requests comments are made in Passenger Name Record (PNR).
- Adhere to all management decisions.
- Reduce reservation cost to the minimum.
- Strictly adhere to ticketing and reservation ethics.
- Adhere to Company ethics and standard at all times.
- Groom, Conduct and present in accordance with the Company’s image.
- Work in close co-operation with airport staff to minimize impact of distribution on customers.
Other responsibilities assisted by management as and when
Closing Date
22-05-2023
