- 2-3 years of experience providing IT support
- 100% onsite role
- Open to work in Vallensbæk Strand, Denmark
Desktop Support Engineer - Vallensbæk Strand, Denmark
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide. Working as the IT Support you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located in Vallensbæk Strand, Denmark
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
Role & responsibilities:
- Respond to incidents and service requests from customers and manage them to a successful solution.
- Provide desk-side support services to the customer.
- Deliver hard and soft break fix services for laptops and desktops all over the site.
- Provide standard and approved hardware and software support and maintenance on desktop devices.
- Support, management, and maintenance of desktop configuration and installation, including patch updates and hardware replacements.
- Check security profiles and antivirus software on all desktop devices and take appropriate action when security requirements are not met.
- 2-3 years of experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems.
- Skilled indesk side support and PC break/fix including basic administration of Windows O/S.
- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
- Good written and oral communications skills with clients and management
- Ability to troubleshoot issues using good deductive reasoning skills
- Ability to work independently
- This role will be working Monday to Friday, 9am to 5:30pm
Who is ESP:
ESP has been providing customized IT support solutions to companies all over the world for 40 years. We provide daily support through a team of on-site engineers or responsive visiting engineers, service desk coordination of all your IT support requirements, or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.
We have multiple job openings available to serve our growing customer base and we are hiring immediately. We ensure a fast process and a quick response. Apply now and a member of our talent acquisition function will contact you to guide you through the process.
