PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.
Main Purpose
As Sales Support Leader ensure that exceptional operational services are provided by his/her organization to sales employees across multiple teams and markets. These services include management of new and existing employee data and access requests, procurement and reconciliation of goods and services, employee expense management, oversight of Internal Controls and IC self assessments from sales to collection, management of external sales inquiries and sales call schedule updates within internal systems, company asset/equipment tracking, ensuring deliver of accurate and timely weekly and monthly financial reporting in accordance with SLAs. Responsible to train, lead and manage a team of ~ 10 to 12 associates. Continuously identify opportunities and implement processes to improve quality and timeliness of team output.
Accountabilities
Functional Responsibilities
- Head the Sales Support team and ensure efficient, effective and comprehensive support of the sales employees across multiple teams and markets
- Lead and manage the Sales Support associates within his/her charge by developing a business plan that covers sales, revenue and organization costs
- Enable his/her associate’s capabilities and enforce consistency in execution of key capability areas; reporting, employee info tracking, asset tracking
- Ensure accurate and timely delivery of tasks
- Provide on the job guidance, stewardship to the delivery teams and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to
- Actively conduct on-going review of operational services to drive agility and effectiveness
- Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA) with the Remain Co.
- Ensure Sales organization stays connected with business by integrating front and back end services
- Monitor and report teams’ performance to key stakeholders
- Focus the team against the speed of execution and quality of service delivery rather than achievement of SLAs
- Recognize opportunities and take action to improve delivery of work
- Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology
- Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity
- Manage and motivate a team of associates
- Facilitate training across his/her team, as well as other support functions and groups
- Set individual sales targets with the sector team, and track goals
- Monitor SLAs and ensure month-end close timelines are met; develop and analyze key business drivers to provide insights to the functional head
- Accurate and timely generation of management reporting and dashboards for performance analysis
- Organize weekly/monthly/quarterly reviews for his/her associates to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets
- Actively conduct on-going review of operational services to drive agility and effectiveness
- Drive comprehensive change management (identifying the need for change and the role each individual play)
- Assist Sector Sales Lead in developing on-going training and capability plans for associates in his/her charge
- Represent his/her Teams’ markets in meetings with internal and external customers, steering groups and other client functions
- Responsible for the overall monitoring of sales back-office function; provide leadership from strategy to execution
- Ensure career growth opportunities for associates and engage in people planning and resource allocation activities
- English advanced – written & verbal
- Canadian French fluency required
- Bachelor’s/Master’s Degree in commerce/business administration / economics
- 7+ years of experience in business related area
- 3+ years of experience of working in a business and managing a team of associates
- Strong leadership capabilities
- Strong technical knowledge and experience of both Management reporting and planning processes
- Experience with working with FMCG sector
- Experience in leading process excellence and performance improvement
- Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
- Knowledge of Tableau, Power BI, other data reporting tools would be helpful
- Superb organizational, communication, and analytical skills
- Must have strong analytical and problem-solving skills in order to formulate effective action plans to deal with issues proactively
In PepsiCo, we are committed to offer equal development opportunities to all the candidates, no matter the religion, race, sexual orientation, nationality, age, etc. We respect and appreciate the diversity as a workforce and innovation to the organization.
If you have the profile that we are looking, send us your CV by this via, if it's possible that you can participate in this process we will contact you ASAP, if not we will keep your info in our base data for 6 months.
Thank you so much for your interest in PepsiCo!
