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- NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time -
Requirements:
- Live in one of the following cities and Mexican citizen
CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
*This position is not available for home office in Guadalajara, you would have to work ON-SITE
- Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP
- Availability to work 22.5 hours per week 7:00AM to 11:30AM (Central time)
- Two days off per week (the days-off are also rotational and may not be consecutive)
- Advanced English (good pronunciation)
- Looking to work in IT Environment
- Tech skills needed
- 6 months of experience in Customer Service and/ or tech support
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages
- Advance technical support for in-house applications and developments
- Answer technical support calls providing and escalating to other support groups
- Provide support based on email generated requests or reports
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
Job Type: Part-time
Part-time hours: 22.5 per week
Salary: $7,650.00 per month
Application Question(s):
- Do you have an ADVANCED level of English and good pronunciation?
- Do you have experience in tech support level 1?
- Do you live in one of these cities?
CDMX, Monterrey, Saltillo, Torreon, Cancún, Ciudad Juarez, Chihuahua, Tijuana, San Luis Potosi, Mexicali, Hermosillo, Morelia, Obregon, Veracruz, Coatzacualcos, Guasave, Ensenada, Campeche, Aguascalientes, Querétaro, Guanajuato y Puebla
- Are you available to work in the schedule listed in this job posting? Take into account that your days-off may not be during the weekends.
- Do you have your OFFICIAL high school certification of completion? (certificado de preparatoria terminada con sello oficial de la SEP)
Work Location: Remote
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