MIS Operations Manager [South Africa]

 

Minimum requirements for the role:

• Must have a relevant tertiary qualification
• Must be a Prince 2 Practitioner with strong project management skills
• Relevant certifications are essential:

• TOGAF
• COBIT 2019
• ITIL Foundation
• CCNA
• MCSE ITP
• Virtualisation Technologies (VMWare, Hyper-V)
• CISP/CISO

• Must have minimum 10 years Operations Management experience in a customer service environment
• 5-10 years Virtualization, Microsoft AD, SQL, and server operating system experience, including Networking and Telephony experience will be required
• 3-5 years Cloud platform exposure (Azure/AWS/Google) with Governance (King/COBIT) and Security Officer experience are important

The successful candidate will be responsible for:

• Managing SLA contracts internally and externally.
• Conducting ongoing analysis of current system utilization, needs and associated risks.
• Performing operational planning and execution to achieve business goals (Microsoft, Virtualization, Networking, Application, Security, Governance and Service Delivery).
• Coordinating and managing information reporting needs for MIS department and IT Steering Committee.
• Providing vision and leadership to the team who are responsible for providing end user technology support services.
• Ensuring system documentation, policies and procedures are aligned to Governance frameworks adopted, kept current and are enforced.
• Ensuring compliance and conformance to the safety procedures and BSP activities for self and subordinates.
• Ensuring compliance to Procurement and Financial Management requirements.
• Executing responsibilities of the Deputy Information Officer (DIO).

Salary package, including benefits, are highly negotiable depending on experience gained

Please note that subsequent to the screening and shortlisting process, all further communication will be entered into, only with the shortlisted candidates

 

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