At Icalia Labs we transform businesses with powerful and adaptable digital solutions that satisfy the needs of today and unlock the opportunities of tomorrow.
At Icalia we provide expert software design and development services for companies to create world-class products. We distinguish ourselves from many other nearshore custom software development companies because of our way of doing things, the Icalier way, committed to a positive change for humankind driven by software. We believe people are a keystone to creating meaningful technology.
At Icalia we are looking for an Engagement Manager to join our team.
Requirements:
- 2+ years of experience in the IT area and/or similar positions. (Account Manager / Engagement Manager / Project manager)
- Advanced English, fully conversational. (A must)
Responsibilities:
- Operates as the point of contact for assigned customers.
- Build and maintain strong and lasting relationships with clients.
- Ensures that customers receive requested products and services in a timely manner.
- Communicates the needs and demands of the client to the company.
- Forecast and track customer account metrics.
- Manage projects within client relationships, working to accomplish client goals while meeting company goals.
- Identifies opportunities to grow business with existing customers.
- Coordinate with staff members working on the same account to ensure consistent service.
- Collaborates with sales team to reach prospective clients.
- Service multiple clients concurrently, often meeting deadlines.
- Keep records of hours worked.
- Follow-up of projects with work teams.
Benefits:
- Remote work 100%.
- Flexible working time.
- Mental care.
- Events and workshops for soft and hard skills enhancing.
- Private health insurance.
- 16k – 22k net monthly payment.
Soft Skills:
- Excellent attitude and willingness to collaborate with the team.
- Communication Skills.
- Empathy Skills.
- Leadership Skills.
- Adaptability.
- Client-Focused Solutions Experience.
- Ability to Manage Multiple Projects and Relationships Simultaneously.
- Negotiation Skills.
- Listening Skills.
- Time Management Skills.
Tipo de puesto: Tiempo completo
Salario: $16,000.00 - $22,000.00 al mes
Horario:
- Horario flexible
- Lunes a viernes
Prestaciones:
- Horarios flexibles
- Seguro de gastos médicos mayores
- Vacaciones adicionales o permisos con goce de sueldo
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo remoto
Fecha de inicio prevista: 29/05/2023
